Privacy Policy

Last Updated: 26 May 2026

1. Introduction

Welcome to The Moth Forge ("we", "us", "our"). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through www.themothforge.com.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Data Controller

The data controller responsible for your personal information is:

The Moth Forge
Website: www.themothforge.com
Email: mothforge@gmail.com

3. Information We Collect

Information You Provide

We may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment details (processed securely by third-party payment providers)

  • Information provided through contact forms or customer enquiries

  • Marketing preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

  • Pages viewed

  • Referring website information

  • Cookie identifiers

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Deliver products and services

  • Communicate about purchases and enquiries

  • Provide customer support

  • Prevent fraud and maintain website security

  • Improve website functionality and user experience

  • Comply with legal obligations

  • Send marketing communications where consent has been provided

5. Legal Bases for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

Contractual Necessity

To process and fulfil your orders.

Legitimate Interests

To operate and improve our business, maintain website security, and provide customer service.

Legal Obligations

To comply with tax, accounting, consumer protection, and other legal requirements.

Consent

For marketing communications and non-essential cookies where required.

6. Payment Processing

Payments are processed securely by trusted third-party payment providers. We do not store full payment card details on our servers.

Payment providers process your information according to their own privacy policies and security standards.

7. Sharing Your Information

We may share personal information with:

  • Payment processors

  • Delivery and courier companies

  • Website hosting providers

  • Analytics providers

  • Marketing service providers

  • Professional advisers

  • Regulatory authorities where required by law

We never sell your personal information to third parties.

8. International Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate safeguards to ensure adequate protection of your information in accordance with UK data protection laws.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Provide customer support

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

Financial and transaction records may be retained for up to 6 years to comply with UK tax and accounting obligations.

10. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact:

hello@themothforge.com

11. Marketing Communications

If you opt in to receive marketing communications, we may send information about:

  • New products

  • Promotions

  • Product launches

  • News and updates

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

12. Security

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

13. Children's Privacy

Our website and products are not directed towards children under 13 years of age, and we do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have questions about this Privacy Policy or how your personal data is handled, please contact:

The Moth Forge
Email: mothforge@gmail.com
Website: www.themothforge.com

16. Complaints

If you are unhappy with how we process your personal information, you may lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Cookie Policy

Last Updated: 26 May 2026

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide information to website owners.

2. How We Use Cookies

The Moth Forge uses cookies to:

  • Ensure the website functions correctly

  • Remember user preferences

  • Improve website performance

  • Understand visitor behaviour

  • Support security and fraud prevention

  • Deliver marketing and advertising where applicable

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of the website and cannot be disabled.

Examples include:

  • Shopping cart functionality

  • Checkout processes

  • Security and fraud prevention

  • Session management

Performance and Analytics Cookies

These cookies help us understand how visitors use our website by collecting anonymous information.

Examples include:

  • Page views

  • Traffic sources

  • Time spent on pages

  • Website performance metrics

Functional Cookies

These cookies allow the website to remember preferences and provide enhanced functionality.

Examples include:

  • Language preferences

  • Region settings

  • Saved preferences

Marketing Cookies

Marketing cookies may be used to:

  • Measure advertising effectiveness

  • Build audiences for advertising campaigns

  • Deliver relevant advertisements

These cookies are only used where consent has been provided.

4. Third-Party Cookies

We may use third-party services that place cookies on your device, including:

  • Google Analytics

  • Google Ads

  • Meta (Facebook) Pixel

  • Payment providers

  • Embedded content providers

These third parties have their own privacy and cookie policies governing their use of information.

5. Managing Cookies

When you first visit our website, you may be presented with a cookie banner allowing you to:

  • Accept all cookies

  • Reject non-essential cookies

  • Customise cookie preferences

You can also manage cookies through your browser settings.

Most browsers allow you to:

  • View stored cookies

  • Delete cookies

  • Block cookies

  • Receive notifications when cookies are set

Please note that disabling certain cookies may affect website functionality.

6. Consent

Where required by law, we obtain your consent before placing non-essential cookies on your device.

You may withdraw or modify your consent at any time through our cookie settings tool.

7. Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect legal, technical, or operational changes.

Any updates will be published on this page with a revised effective date.

8. Contact Us

If you have any questions regarding our use of cookies, please contact:

The Moth Forge
Email: mothforge@gmail.com
Website: www.themothforge.com