Terms & Conditions

Last Updated: 26 May 2026

1. Introduction

Welcome to The Moth Forge.

These Terms & Conditions govern your use of www.themothforge.com and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

2. About Us

The Moth Forge
Website: www.themothforge.com
Email: mothforge@gmail.com

Throughout these terms, "we", "us", and "our" refer to The Moth Forge. "You" and "your" refer to the customer or website user.

3. Products

All products sold by The Moth Forge are handmade and crafted using natural materials, including full-grain and vegetable-tanned leather.

Due to the handmade nature of our products:

  • Each item is unique.

  • Natural variations in colour, grain, texture, markings, and finish may occur.

  • Product photographs are provided for illustration purposes only.

  • Minor variations between the product shown and the product received are not considered defects.

Leather is a natural material and may develop character, patina, and wear over time.

4. Ordering

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • All information provided is accurate and complete.

  • You are authorised to use the payment method supplied.

An order confirmation email does not constitute acceptance of your order.

We reserve the right to refuse or cancel orders where:

  • Payment cannot be authorised.

  • Pricing errors occur.

  • Fraudulent activity is suspected.

  • Products become unavailable.

If an order is cancelled after payment has been received, a full refund will be issued.

5. Pricing

All prices are displayed in Pounds Sterling (£ GBP).

Prices may change without notice, but changes will not affect orders that have already been accepted.

Where applicable, prices include VAT. Any applicable taxes will be clearly displayed during checkout.

Customers are responsible for any import duties, customs fees, taxes, or other charges imposed by their local authorities for international orders.

6. Payment

Payment must be received in full before products are dispatched.

We accept payment methods displayed during checkout.

Payments are processed securely by third-party payment providers. We do not store full payment card information.

7. Production Times

As many products are handmade to order, production times may vary.

Estimated production times displayed on the website are provided as guidance only and are not guaranteed delivery dates.

Delays caused by supply issues, courier services, weather conditions, customs processing, or circumstances beyond our reasonable control may occur.

8. Delivery

We aim to dispatch orders within the stated processing time.

Delivery estimates are provided by shipping carriers and are not guaranteed.

Risk in the goods passes to you upon delivery.

Ownership of goods remains with The Moth Forge until full payment has been received.

You are responsible for providing an accurate delivery address.

Additional shipping charges resulting from incorrect address information may be charged to the customer.

9. International Orders

Customers purchasing from outside the United Kingdom are responsible for:

  • Customs duties

  • Import taxes

  • Local VAT or sales taxes

  • Customs clearance fees

These charges are not included in our prices unless explicitly stated.

We are not responsible for delays caused by customs authorities.

10. Right to Cancel (Consumer Rights)

For customers located in the United Kingdom and other regions where consumer cancellation rights apply:

You may cancel your order within 14 days of receiving your goods and receive a refund in accordance with applicable consumer protection laws.

To exercise your right to cancel, contact:

mothforge@gmail.com

Returned items must be:

  • Unused

  • In original condition

  • Returned with original packaging where reasonably possible

The customer is responsible for return postage costs unless the item is faulty or incorrectly supplied.

Refunds will be issued within 14 days of receiving the returned goods or proof of return.

11. Personalised and Custom Orders

The statutory cancellation right does not apply to:

  • Custom-made products

  • Personalised products

  • Bespoke commissioned work

Once work has commenced on a custom or personalised order, cancellation may not be possible.

Please ensure all personalisation details are accurate before placing your order.

12. Faulty or Damaged Goods

If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of delivery.

Where a product is found to be faulty or not as described, we will provide an appropriate remedy, which may include:

  • Repair

  • Replacement

  • Full or partial refund

Photographic evidence may be requested.

Your statutory consumer rights remain unaffected.

13. Product Care

Leather is a natural material requiring appropriate care.

To prolong the life of your product:

  • Avoid prolonged exposure to water.

  • Store in a dry environment.

  • Keep away from excessive heat and direct sunlight.

  • Use suitable leather care products when necessary.

Normal wear, patina development, scratches, and natural ageing are characteristics of genuine leather and are not manufacturing defects.

14. Lifetime Guarantee

Where a product is advertised as carrying a "Lifetime Guarantee", this guarantee covers defects in workmanship under normal use.

The guarantee does not cover:

  • Accidental damage

  • Misuse

  • Neglect

  • Improper storage

  • Normal wear and tear

  • Cosmetic ageing of leather

  • Unauthorised modifications or repairs

Any guarantee claim must be assessed by The Moth Forge before a repair, replacement, or alternative remedy is offered.

Nothing in this guarantee affects your statutory consumer rights.

15. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Branding

  • Product descriptions

  • Photography

  • Graphics

  • Text

  • Designs

is the property of The Moth Forge or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written permission.

16. Website Use

You agree not to:

  • Use the website unlawfully.

  • Attempt to gain unauthorised access to systems or data.

  • Introduce malicious software.

  • Interfere with website functionality.

  • Misrepresent your identity.

We reserve the right to suspend or restrict access where misuse is suspected.

17. Limitation of Liability

Nothing in these Terms & Conditions excludes liability where exclusion would be unlawful.

To the fullest extent permitted by law, The Moth Forge shall not be liable for:

  • Indirect losses

  • Consequential losses

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

Our total liability arising from any purchase shall not exceed the amount paid for the relevant product.

18. Force Majeure

We shall not be liable for failure or delay in performing our obligations where caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Fire

  • Flood

  • Pandemic

  • Industrial disputes

  • Transport disruptions

  • Government actions

  • Supply chain interruptions

19. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy.

Please review these documents for information about how we collect, use, and protect personal information.

20. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Changes will become effective upon publication on this website.

The version in force at the time of purchase will apply to your order.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Contact Information

For questions regarding these Terms & Conditions, please contact:

The Moth Forge
Email: mothforge@gmail.com
Website: www.themothforge.com